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After-Sales Service

After-Sales Service

  • Categories:Service
  • Time of issue:2019-08-27 00:00:00
  • Views:0
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After-sale feedback

In order to ensure that all product quality tracking and feedback can be conducted in time to achieve more efficient communication with you, you only need to provide the contract number to trace back all the manufacturing data of the product. During the use of the product, sales engineers and technical engineers will dock with you one-on-one to help you remove all obstacles to use.

Quality guarantee period

The product quality guarantee period is twelve months from the date of shipment under the premise of meeting the installation, commissioning, calibration requirements and correct use stipulated in the instruction manual. During the quality guarantee period, if the product has quality problems caused during processing, you can return the product at any time, and our company will perform free repair, replacement or return, and all costs will be borne by our company (the damage caused by the lightning strike is not Under warranty). And we provide formal invoices to guarantee your purchase and use rights.

Product Lifetime Maintenance

For faulty products that exceed the warranty period and are exempt from liability, our company will wholeheartedly provide you with life-long maintenance and charge maintenance costs based on the original cost (the shipping costs of the products are borne by the shipper). Specific reference to "Product Maintenance Service Terms"

Field service

Our company provides technical staff field service for all customers. If you need field service, please feel free to contact your sales engineer for related matters.

Disclaimer

Without the consent of your sales engineer, do not disassemble, modify, or solder components on the circuit board without authorization. After receiving the product, please read the relevant product manuals, instructions for use, warnings and other documents sent with the product carefully. Damage caused by human factors such as incorrect use and installation are not within the scope of our responsibility.

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